Frequently asked Questions


Grand Rosé uses a secure payment system with SSL standards, the most secure and widespread encryption protocol currently. Your bank details are directly encrypted and routed to our payment bank, without going through our site. Grand Rosé therefore does not store any banking information.

You can pay your order by credit card (Visa, Mastercard, American Express), online or by phone.

These options are offered to you during the validation of your order according to the payment methods valid for your country of invoicing.

You will receive it by email after making your purchase.

After the last stage of validation of your order on our site, you will immediately receive a summary of your order form by email.

If you have already fully validated your order and payment online and wish to modify or cancel it, do not hesitate to contact us by email at as soon as possible.

We will do the necessary immediately.


An email confirming that your order has been processed by our shipping department is sent to you the same day your order leaves.

Do not hesitate to contact our After-Sales Service by email at to request a search.

We will do the necessary and get back to you within 24 hours (working day).

Our packaging is specifically designed for the transport of wine.

If the appearance of the delivery despite everything does not seem suitable to you, refuse the entire order and explain the refusal. Then contact our customer service within 48 hours by email at specifying your order number and the nature of the dispute.

We will make all the necessary arrangements to return your package to you at our expense as soon as possible.

Our logistics department carefully monitors compliance with your order. However, if we find an error with you, contact our customer service immediately at

We will do what is necessary to compensate you as soon as possible.